INFORMATION WE COLLECT
To serve your needs we need to collect certain information from you. The information we collect may include:
- when you visited our website,
- the website prior to visitng us
- the website you go to
- when you leave our website
- your computers operating system
- type of web browser you are using
- your name
- telephone number
- email address,
- corporate information
- IP address
- credit card information and other information relating to the transaction.
- inform you about changes to our website
- new services
- special offers
- resolve disputes
- troubleshoot issues
- align you with our websites terms and conditions
This is done when you:
- register as a preferred customer
- order products
- write an email to Eclipsecaravan.com
- enter a competition
- submit a testimonial
- return an item or make an exhange
- participate in a survey
- contact our sales representative
USING INFORMATION WE COLLECT
To provide you with the best internet experience and fulfill your orders as you have requested. We collect information that enables us to:
- process your order
- provide the products and services you request
- send you promotional offers
- identify your product and service preferences
- customise our communications with you
- provide more information or new products you have purchased
- improve our product selection
- improve our customer service
- share your testimonial with others including name, stories, images for the benefit of others.
Occassionally, we may use third party suppliers to provide services on our website. If a supplier wants to collect information about you, we will notify you by email or phone. However you will never be required to give information to a third party supplier. We will restrict the way third party suppliers can use your information. They will not be allowed to sell or give your information to others.
INFORMATION WE SHARE WITH OTHERS AND YOUR PRIVACY RIGHTS
We do not sell, rent, or trade personal information with other companies or people. Depending on your responses from surveys we may share information with our strategic alliances for promotional offers.
We need to share information with banks, credit unions, credit card processing, IT consulting/web developer, printing, shipping and handling, suppliers and couriers to serve you better for customer delivery. We will make every effort to provide these companies with minimum information they need to perform their services.
Generally, these companies are prohibited from sharing this information with anyone other than www.eclipsecaravan.com.
As required by law, to help alleviate fraud we may need to share your information with governement bodies and companies combatting fraud protection in response to a court order or when required by law to do so. We do NOT provide such companies or agencies with information for marketing purposes.
HOW WE USE YOUR EMAIL
When you give us your email, you may receive promotional emails to advise of new products, information pertaining to those products and specials. Emails are sent to help process your order, respond to a request, provide customer service and for marketing purposes as outlined above. We provide instructions on how to unsubscribe in our emails. You can choose not to provide us with information. However should you withold information, we may deny you access to some or all of our website services and features.
LINKS TO OTHER SITES
We provide links to other sites. These sites operate independently to Eclipsecaravan.com and have their own privacy and security policy.We suggest you peruse these policies at any site you visit.
Eclipsecaravan.com is commited to protecting the privacy of your personal information. It is our intent to secure against the loss, misuse, or alteration of information that we have collected from you. Net Tek services ensures us that we collect the information in a safe manner for our use only. We limit the information to third parties like fraud agencies and government bodies to protect you.
We do not provide services or sell products to children. If you are below 18yo you may use our website with the permission of a parent or legal guardian. If you are a a minor, do not provide us or other website visitors with any personal information.
USER NAMES AND PASSWORDS
Individual access to our website may be protected by a username and a password. Please do not give your password to others. If you enter a division of our website that requires a password then please log out when you leave. As a security precaution, its advisable that you close your web browser completely and re-open it before viewing the internet again.
YOUR USE OF INFORMATION AND UNSOLICITED JUNK E-MAIL
If you obtain information that is personally identifiable to another website user, you are not allowed to disclose this information to anyone else without the consent of the user and us.
We loathe junk email (Spam). Information you obtain about us from our website or other site users cannot be used by you or others to send unsolicited commercial emails or to send unsolicited commercial communications via our website's posting or other communications systems.
The terms within this policy may change from time to time. We will endeavour to notify you of the changes made by the notice posted on our website's home page that have been made. If you disagree with the changes made then please feel free to drop us an email, inform us in writing by mail or use a wesbite contact form. Any changes made to this policy prior to making the change will not apply to you.
Any questions, doubtful points or concerns covered by this policy may be brought to our attention via email at: firstname.lastname@example.org with the pertinent information relating to your concern or mail it to:
Suite 865, 29 Smith St
Last updated on 23/9/09.